FAQs

WHAT IF I HAVE A QUESTION ABOUT AN EXISTING ORDER?

Reach out to us! You can email info@TheGentlemanWake.com or head on over to our contact page and fill out the form there. We promise to get to your question as soon as possible and get you a prompt reply.

I RECEIVED A MISSING OR INCORRECT ITEM. WHAT DO I DO?

No worries! Send us an email to info@TheGenlemanWake.com or head on over to our contact page and fill out the form there. Please be sure to include your order info, name, address and tell us what’s missing or incorrect with your order and we’ll work hard to rectify it as soon as possible!

WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

Don’t stress! If an item you order with us arrives damaged please simply send us an email to info@TheGenlemanWake.com or head on over to our contact page and fill out the form there. We will ask you to take some photos of the damaged item(s) as well as photos of the shipping box and materials, if possible. After review, we’ll schedule a replacement order for you. You may be asked to ship back the damaged item—in which case a return shipping label will be provided.

IS THERE A RETURN POLICY?

Items may only be returned within 15 days if unopened in original packaging. Please contact us via our contact page, or send an email to info@TheGentlemanWake.com with the subject "Returns." TGW is not responsible for shipping costs of returned items.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Ordered items are shipped from our fulfillment partners and usually leave the warehouse anywhere from 1-to-5 days after the order is placed. From there it’s up the shipping company or mail carrier to get your package to your mailbox or door. Please note delays can sometimes happen. You will be provided with tracking info to track your order from our warehouse to your doorstep.

HOW ARE INTERNATIONAL ORDERS HANDLED? WHAT ABOUT VAT & OTHER TAXES?

Whenever possible we ship International Orders from our Germany-based Fulfillment Center. This goes a long way towards limiting or eliminating VAT when shipping to other countries in the EU.

International orders are labeled as magic supplies or magic tricks. VAT may still apply in many countries, so please check your local importation regulations. For instance, orders to the United Kingdom are subject to a Value Added Tax. Values cannot be substituted, for legal reasons. You are responsible any taxes and fees applied when your receiving your order.